01
Service Discovery
Present the services customers need in a clear, easy-to-understand structure.
← Back to PortfolioSayyarti —
CASE STUDY · AUTOMOTIVE DIGITAL PLATFORM
Sayyarti —
Making Car Services Simpler.
MAMBZ designed and built a digital automotive experience that connects car owners with the services they need, while giving service providers a structured digital workflow.
01 · THE CHALLENGE
Car owners need help quickly. The process shouldn't be complicated.
Finding the right automotive service can mean calling multiple providers, waiting for availability, comparing options and trying to understand what happens next. Service providers also need a clear way to receive, manage and fulfill requests.
The user problem
Customers need a simple, trustworthy path from “I need help with my car” to “the right service is on the way.”
Finding the right service
Knowing who is available
Clear pricing and expectations
Tracking the request
Reducing phone calls
Keeping the experience transparent
02 · THE SOLUTION
One connected digital experience for the customer and provider.
MAMBZ approached Sayyarti as a complete service journey—not just a collection of screens. The experience is structured around discovery, request, provider coordination, tracking and follow-up.
02
Smart Requests
Guide customers through the information required to create a useful service request.
03
Provider Matching
Connect requests with appropriate service providers and reduce manual coordination.
04
Live Tracking
Give customers visibility into the service journey and provider arrival.
05
Transparent Experience
Make service status, expectations and key information easier to understand.
06
Provider Operations
Support workshops and providers with a structured digital workflow for incoming work.
03 · KEY FEATURES
Built around the moments that matter.
Every feature has a business purpose: reduce friction for the customer, improve visibility, and make service operations easier to manage.
01
Roadside Assistance
Help customers request urgent support when they are stranded or need immediate assistance.
02
Vehicle Recovery
Make recovery requests easier to submit and connect them with the appropriate provider.
03
Battery & Tire Services
Surface common roadside services through a simple, service-first experience.
04
Maintenance Services
Bring recurring and routine vehicle care into the same digital journey.
05
Location & Tracking
Use location context to make provider discovery and request tracking more useful.
06
Ratings & Quality
Close the loop after service and create a feedback layer that supports quality.
04 · HOW IT WORKS
From request to service in four clear steps.
01
Choose
The customer selects the service their car needs.
02
Locate
The platform uses location information to support provider discovery.
03
Request
The request is sent to the relevant service provider workflow.
04
Track
The customer follows the service journey until the job is completed.
REAL PRODUCT EXPERIENCE
The Sayyarti experience, as built.
A connected automotive platform that brings vehicle support, AI-powered diagnosis, buying and selling, and everyday car services into one digital experience.
FEATURE SET
More than a car-service app.
IssuesGaragesQuick Service
Buy a CarSell Your CarSpare Parts
Smart Diagnosis AICar Valuation AI
Car RentalsMaintenanceCar AI Assistant
05 · BUSINESS IMPACT
A better customer experience and a more organized operation.
For customers
Less calling, clearer service discovery, better visibility and a more predictable journey from request to completion.
For providers
A structured channel for receiving requests, managing service activity and building a stronger digital relationship with customers.
EXPLORE THE LIVE EXPERIENCE
See Sayyarti in action.
Visit the live Sayyarti platform to explore the customer experience and the services it brings together.